1. Introduction

These terms and conditions (“Terms”) govern your use of our services provided by Tristan James Enterprises LTD, trading as London Marketing Company, Oxford Marketing Company, Bristol Marketing Company, Reading Marketing Company, Swindon Marketing Company, and other associated trading names (“Company”, “we”, “us”, “our”).

By engaging with us or using our services, you acknowledge that you have read, understood, and agree to comply with these Terms.

IMPORTANT: By using our website, contacting us, and/or instructing our services, you agree to these Terms in full.

For the purposes of these Terms, the following definitions apply:

• Applicable Law: All applicable laws, legislation, statutory instruments, regulations, and governmental guidance having binding force
• Bribery Laws: The Bribery Act 2010 and all applicable anti-corruption laws
• Business Day: Any day other than a Saturday, Sunday, or public holiday
• Client: The named party in the Contract agreeing to purchase the Services
• Confidential Information: Any commercial, financial, or technical information disclosed in confidence
• Contract: The agreement between the Supplier and the Client incorporating these Terms and any Proposal
• Effective Date: The start date of the Contract as set out in the Proposal
• Force Majeure: Events beyond reasonable control preventing performance
• Proposal: The proposal for Services issued by the Supplier
• Fees: Charges payable by the Client for the Services
• Services: The services described in the Proposal
• Supplier: Tristan James Enterprises LTD and its trading names
• VAT: Value Added Tax under the Value Added Tax Act 1994

2. Services

We provide a comprehensive range of marketing services, including but not limited to:

• Marketing Management and Consultancy: Strategic planning, campaign management, market analysis, branding strategy, audits
• Website Design, Development, Hosting and Management: Responsive design, CMS development, e-commerce, security updates
• Google SEO: On-page and technical optimisation, local SEO, link-building strategies
• Google PPC: Campaign management, keyword strategy, ad creation, bid management
• Social Media Marketing: Content strategy, paid advertising, influencer collaboration, analytics
• Branding and Design: Logo creation, identity development, packaging, collateral
• Media Production: Photography, videography, editing, 360 tours, drone media

3. Client Responsibilities

Clients agree to:

• Provide accurate and complete information
• Review and approve deliverables within agreed timeframes
• Provide authorised decision-makers
• Maintain reasonable communication
• Grant access to necessary systems and accounts
• Ensure compliance with applicable laws
• Notify us promptly of any concerns

We are not liable for delays caused by failure to meet these responsibilities.

4. Payments & Fees

• Payments must be made in accordance with agreed invoices
• Standard payment terms are 14 days unless stated otherwise
• VAT is charged at the prevailing rate
• Late payments may incur statutory interest
• Work begins upon receipt of agreed deposits
• Additional services are quoted separately
• We reserve the right to suspend services for unpaid accounts
• Fees may be reviewed annually with 30 days’ notice

5. Cancellations, Termination & Refunds

• Cancellations must be requested in writing
• Ongoing services require a minimum of 30 days’ notice
• Extended terms renew monthly unless terminated with notice
• Clients remain responsible for fees due under agreed terms
• Refunds are considered if services have not commenced
• Deposits for custom work are non-refundable
• All outstanding invoices remain payable upon termination

6. Anti-Defamation & Confidentiality

Clients agree not to make false or defamatory statements about the Company or its personnel.

Both parties agree to maintain confidentiality regarding:

• Business strategies and marketing plans
• Client and prospect data
• Financial and pricing information
• Proprietary methodologies
• Technical specifications and account access

This obligation survives termination.

7. Limitations of Liability & Indemnity

• Liability shall not exceed the total fees paid under the Contract
• We are not liable for indirect or consequential losses
• We are not responsible for external factors beyond our control
• Nothing excludes liability for death or personal injury caused by negligence

Indemnity: The Client agrees to indemnify the Supplier against losses arising from breach of the Contract.

8. Intellectual Property

• All materials created remain our intellectual property unless agreed otherwise in writing
• Upon full payment, clients receive a licence to use deliverables
• Clients retain ownership of pre-existing materials
• We may reference completed work in our portfolio
• Third-party elements remain subject to their respective licences

9. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws.

Where acting as a processor, we will:

• Act only on documented instructions
• Implement appropriate security measures
• Assist with data subject rights
• Notify of personal data breaches within 72 hours
• Delete or return data at contract end

10. Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, cyber attacks, government actions, or supply chain disruption.

 

11. Term and Termination

We may terminate services if:

• Payments are overdue
• The Client breaches these Terms
• Continuation would violate applicable law
• The Client becomes insolvent

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

13. General Provisions

• These Terms constitute the entire agreement
• If any provision is invalid, the remainder remains in effect
• No waiver applies unless in writing
• No partnership or agency relationship is created

14. Additional Legal Provisions

Anti-Bribery: Both parties comply with the Bribery Act 2010.
Modern Slavery: Both parties comply with the Modern Slavery Act 2015.

15. Contact Us

For any queries regarding these Terms:

• Email: info@londonmarketingcompany.co.uk
• Registered Address: 2nd Floor, Berkeley Square House, Berkeley Square, Mayfair, London, W1J 6BD
• Company Number: 13375416
• VAT Number: 411491133

You may also contact us through our regional trading names:

• Oxford Marketing Company
• Bristol Marketing Company
• Reading Marketing Company
• Swindon Marketing Company

Last updated: 14/03/2025